GoTreo Releases SafeGuard for Palm OS
GoTreo Software has released a new application for Palm OS. SafeGuard is designed to troubleshoot, prevent and help diagnose software problems with Palm OS devices, namely the Treo and Centro. The program aims to identify misbehaving 3rd party applications in order to remedy system crashes, software conflicts and device reset issues. It can maintain a history of application usage and all device crashes and resets, and can show you detailed information about what processes are running in the background. You can quarantine troublesome apps and GoTreo even claims it will help stop the dreaded "Reset Loop of Death" scenario.
SafeGuard v2.01 is available now for $19.95. It comes with a free trial period. It is compatible with the Treo 650, Treo 700p, Treo 755p, Treo 680 and Palm Centro.
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RE: SafeGuard
RE: SafeGuard
RE: SafeGuard
That didn't take long.. not long at all..
A 19.95 ellaborate hoax. There are few applications that I trust, but after staying current and fixing then refixing problems, I'd really have to say Lightwav is one of them. Since putting Safeguard on the phone, (trial) it has reset my phone for every text message I recieve, and then simply blames Lightwav. See, I've had the typical resets.. I'd like to have the claimed 5 day no reset glamour that people ooze about, but I'm working on 24 hours.. and I'd be satisfied with 48, but I know lightwav didn't reset my phone prior to Safeguard being involved.
Oh, and if safeguard is correct, just about every application I have runs in the background. At one point it told me docstogo runs in the background? I mean really? Oh and I "quarantined" (so misleading, like it's antivirus software or something), fontsmoother.. and it removed the fontsmoother applications, but all my fonts were still being used on the phone... I'm pretty sure it was suppose to remove those.
Anyway, best article I read, came from 2005, or 2006, can't remember, it said.. empty the palm phone.. add one app at a time.. I prayed for safeguard, and now that's it's here, I say be careful what you wish for... you just might get it.. .
Keep trying Safeguard guys.. interface is beautiful at least.
RE: That didn't take long.. not long at all..
I can't say it enough...this is a good product and its developer is willing to assist in working out any further bugs. It will save a lot of angst with other 3rd party resets. What more could you ask for? I would be surprised if a single beta tester finished the beta test without thinking that it was worth every penny. I invested a lot more time in beta testing then the $20 this product costs and I still think it was worth it.
One final point that is not covered in the review is that the card mounting software in SafeGuard is better then what he wrote into Card Keeper, CradleCare, and RingCare.
RE: That didn't take long.. not long at all..
I can vouch for the one on one Jeff offers for support. Ive had problems with my treo in the past that had nothing to do with his software and he was right there help out.
RE: That didn't take long.. not long at all..
would this "safegod" fix the reset for me and let the app continue running or just avoid it?
I would think twice before installing hacks like this. It may do more harm and actually helps.
RE: That didn't take long.. not long at all..
Leathernuts, no, I'm afraid it doesn't cause a reset for a freeze...that might be a nice addition to the app. Not sure how the device would detect it though, since it would be frozen.
RE: That didn't take long.. not long at all..
No, I'm sure I'm not crazy about all of the applications showing up in the background. It's a bug, not a big deal.
quoting Treo Musketeers, " Also, on one of the beta versions I had a similar situation where everything was showing up as a background app. However, it was due to improper deletion of an earlier version. "
ALSO
@leathernuts.. ..
Any application that you pay for, or request that you pay for is up for scrutiny. Freeware is free, take it or leave it. However, if I pay for a service, especially 20 dollars, that could be used for rising gas or electicity bills... enough said.
I'm sure that the application "Safeguard" will soon be a coveted addition to every palm nvfs hardware pda/phone. Just right now, it' sgetting the kinks pulled out.. . .it should probably still be considered beta.. . with the option to buy/lifetime upgrades IMHO.
RE: That didn't take long.. not long at all..
WOW does that mean palm is actually alive and kicking and you work for gotreo?
RE: That didn't take long.. not long at all..
I don't work for GoTreo. I just was one of the beta testers as I stated previously. I'm just trying to help other users with what I think is a very useful product. I guess I don't understand why people want to knock it if they haven't even tried it. By the way, for those following this. The Lightwav fix (amongst others)is posted tonight in a new version.
RE: That didn't take long.. not long at all..
Active Application List
Why just these?
Why just those? No TX or even (shudder!) LifeDrive?
RE: Why just these?
PDA's Past and Present:
Palm TX (Number 2)
Palm - IIIxe, Vx, M500, M505, Tungsten T, TX
Handspring - Edge, Platinum, Deluxe
Sony - SJ22, UX50
Casio-EM500
Apple - MP110, MP2000, MP2100
RE: Why just these?
RE: Why just these?
But OS 5 units are still being sold via ebay and people are still buying them. And fatfingers here keeps extolling his vaunted TX, so devs are writing off people like him too.
RE: Why just these?
"twrock is infamous around these parts" (from my profile over at Brighthand due to my negative 62 rep points rating)
Multiple crashes
RE: Multiple crashes
it is really worth it?
SafeGuard
I wanted to jump in here and first introduce myself and my company. I am Jeff Gibson and I formed GoTreo Software almost 7 years ago now. GoTreo has been my full time job for the last 4 years. I take great pride in the solutions developed under the GoTreo name. In fact, GoTreo has just gained the highest development status within Palm. Palm just elevated GoTreo Software to Select Partner status at the beginning of 2008.
Some of the more popular titles from GoTreo are: VolumeCare, RingCare, ProfileCare and LauncherX. LauncherX was a purchase I made from Little Mobile Solutions after the untimely death of the developer.
SafeGuard is my newest offering. I developed the product after hearing for years about user's frustrations with device resets. Until now, there has been no solution to pull back the covers and understand why Palm devices crash. SafeGuard is developed to address this need. Much of SafeGuard was developed in ARM code so it can gather data about application behavior that has previously been unavailable.
SafeGuard does several things very well that no application so far has been able to offer:
1) Detects and fixes the Reset Loop of Death situation.
2) Logs all crashes and resets for future analysis
3) Provides a listing of all 3rd Party applications stored on your device
4) In real-time, provides background status on all of the above 3rd party applications (and yes, Docs-2-Go runs in the background)
5) Introduces 3 real-time crash monitors (Palm Event Noticiation, Phone Event Notificaiton and Alarm). These monitors will capture failure conditions that applications make that cause crashes when they run in the background.
6) Introduces a Knowledge Engine that tries to sort through all of the crash data to help identify the possible causes for any particualr crash.
7) A REMOTE SUPPORT feature allows you to send all SafeGuard data to remote support desks via a secured website to help the remote support organization more effectively trouble shoot a problem you may be having on your device.
I really hope everyone will give SafeGuard a chance! Version 2.01 did have a bug that caused problems that were not found in the beta program. That bug was quickly fixed and version 2.02 was released within 24 hours of the first problem report. My organization is dedicated to developing and selling high quality software products. We are equally dedicated to providing the highest quality customer support in the industry! Our support desk email account is support @ GoTreoSoftware.com. Even if you are trialing the software, we want to hear if you are having ANY issues. I give you my personal commitment that all issues get attended to and fixes developed if that's what it takes to deliver a quality product. GoTreo does not hold fixes like some companies. We release updates as fixes are made to the product.
I welcome any and all feedback. All I ask is that the feedback is professional.
Jeff Gibson
Support @ GoTteoSoftware.com
RE: SafeGuard
PDA's Past and Present:
Palm TX (Number 2)
Palm - IIIxe, Vx, M500, M505, Tungsten T, TX
Handspring - Edge, Platinum, Deluxe
Sony - SJ22, UX50
Casio-EM500
Apple - MP110, MP2000, MP2100
RE: SafeGuard
hmmm...if you had done a better job at QA then you wouldn't have these problems.
Wonder which companies hold fixes... i wonder.
RE: SafeGuard
I try my very hardest to release software that has little to no defects.
The reason I did not address the TX market is because I have limited development time and each device has differences. These differences become even more significant at the level of programming SafeGuard requires. If there is a big enough demand for SafeGuard on the TX, I will make the software available on this platform.
Jeff
RE: SafeGuard
It's funny how much software made for OS 3.0 and 4.0 I have running just fine on my TX but somehow current software is just incompatible.
PDA's Past and Present:
Palm TX (Number 2)
Palm - IIIxe, Vx, M500, M505, Tungsten T, TX
Handspring - Edge, Platinum, Deluxe
Sony - SJ22, UX50
Casio-EM500
Apple - MP110, MP2000, MP2100
RE: SafeGuard
Re: the TX, I would be curious how much of demand there would be for SafeGuard for the TX. Apparently my TX is relatively stable and doesn't crash very often at all. (But of course nothing close the the extremely stable earlier Palms I owned.) So I for one wouldn't be looking for something like SafeGuard because I don't perceive the need. As my dear old dad used to say, "If it ain't broke, don't fix it." YMMV
"twrock is infamous around these parts" (from my profile over at Brighthand due to my negative 62 rep points rating)
RE: SafeGuard
Yes it is true that the Palm OS level is 5.x but the actual hardware in the devices is different. For one the Treo/Centro has a phone and the TX does not. This difference eliminates the Phone Crash monitor and it also eliminates the REMOTE SUPPORT feature. Next, I am uncertain how the TX actually responds to Palm notifications. I would need to research to see if SafeGuard's core components operate the same on this platform. That would take R&D time to validate and it would take extra QA time to develop a quality product. I am not opposed to this effort in any way. At the end of the day its not a technical problem as much as it is a time problem. I guess, the "real" truth is that I have not concidered this market since I have been focusing on the Treo market for so long. You may have a very valid point that I have have had blinders on when it comes to the other Palm environments. Can you help me quantify the sie of the market? Based on your persistance, and that's a good thing, I will also investigate with my partner distributors the sales volume they are seeing in this market. I would be happy to invest the development time if the market is there!
Jeff
RE: SafeGuard
Last night I even fired up Opera Mini but no crash. Most be on a lucky day, lets see today.
I'm have a problem with my turn on screen power button. It stopped working well yesterday. But I update 3 apps, Butler, Technician and Safe Guard. I think it has nothing to do with Safe Guard but still testing out.
RE: SafeGuard
One more thing, safeguard helped me during a reset loop yesterday. Quaranitined the culprit and all is well. Thumbs up to safeguard. ITs only gonna improve from here on out.
RE: SafeGuard
As for powerup delays. It "might" be SafeGuard effecting the delay. To check, just disable the Palm Crash Monitor and see if the delay stops. If it does stop, this means that you have one or more applications on your device that use the 'hede' palm event notification. SafeGuard's Palm Crash Monitor will monitor all background applications and those apps that use 'hede' events, will cause SafeGuard to do more processing. If you are not actively having problems on your device, its OK to disable this crash monitor. But as soon as you do start having problems, turn the Palm Crash Monitor back on and let SafeGuard find the application causing the crash. But this method is ONLY needed if you notice a performance problem while the Palm Crash Monitor is enabled. Otherwise just leave it enabled and let SafeGuard search for crashes all the time.
Now if the Crash Monitor is not the cause, then you have an application installed that is causing the delay. You can use SafeGuard to track down this application! First look in the Active Apps screen and sort by Running applications. Then look for applications that use 'lazy' or 'worm'. These are the events that cause applications to run in the background when the device wakes up. If you find any, just quarantine them to see if the problem disappears. Then re-activate them one at t aitme until you find the one that causes the problem!!! It is really an easy process.
Jeff
RE: SafeGuard
I haven't decided whether it will have a permanent home on my Treo (although I'm pretty impressed so far, and it has identified some thorny stability issues which CrashPro, ResetPro, RLock, and TealScan couldn't figure out). But, I am going to purchase it because this is the kind of support and relationship we used to enjoy with software vendors, not just on the Palm platform but on many other platforms as well in the 'good old' days of computing (when Gates' comment about 640K being all the RAM anyone would ever need made sense, and a 10 megabyte hard drive was all the storage space anyone could ever hope for.)
If we don't support these kind of efforts and this kind of user relations, then we deserve what we get. Two gigantic dominant computer companies which are busier slugging it out with each other than genuinely caring what the user really thinks.
Harold
RE: SafeGuard
RE: SafeGuard
I turn on Safeguard and yesterday night got a crash, its says it was Nexter which has the SMS icon. I think its Palms messenging app but SafeGuard calls it Nexter. It was the first time I saw this crash and it was em REM (Device Status) which Safeguard says it was will the phone was turn off. I had turn on Reset Doctor Cache Clean, I have turn ed it off again. For now, no more crashs.
RE: SafeGuard
TI-99/4A Specs:
RAM: 16K
CPU: TMS-9900, 16 bit
Running at 3MHZ
Graphic Resolution: 256x192
Bought it in 1984. Parents said I was wasting my time with this computer thingy.
I actually still had this until last year when my wife made me throw it away.
PDA's Past and Present:
Palm TX (Number 2)
Palm - IIIxe, Vx, M500, M505, Tungsten T, TX
Handspring - Edge, Platinum, Deluxe
Sony - SJ22, UX50
Casio-EM500
Apple - MP110, MP2000, MP2100
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SafeGuard
Its not an idle claim after the second reset, SafeGuard jumps into action and awaits the next reset and automatically quarantines that app. I was one of the beta testers and this app has already proven its worth to me. It has stopped a couple reset loops, and it has helped me identify which background apps were running so I could figure out which app was running down my battery (turned out it was my Chatteremail's repeated attempts to sign on, as I had forgotten to change the password). I highly recommend this app and believe it is a must have. Since its release, new SafeGuard users have run into a couple issues of incompatibility with other third party software that didn't show up among the 100 beta testers. Jeff Gibon both expected this and is working to resolve these issues. He has already resolved several of them and will be releasing an update later today. So even if you try it and have issues, contact Jeff and you'll get 1:1 attention to resolve your problems. I have never felt so strongly about an app's worth as I do about SafeGuard. If you try out a lot of different software, get it. You won't be sorry in the long run. It will be the best $20 you ever spent on your Treo.