Settlement Over Defective Palm m Series Handhelds
palmOne has reached a proposed settlement over a class action lawsuit involving the m100, m105 and m125 handhelds. The lawsuit stated the PDAs may be defective in that they sometimes lose data during the process of replacing batteries even when the user follows Palm's recommended procedure.
The problem stemmed from bad backup capacitors in the affected units. The suit also alleged Palm failed to communicate and disclose certain facts and circumstances in connection with data loss.
If you have a dead Palm m100, m105, or m125, fill out the paperwork, and send it in, Palm will replace it with a new or refurbished Palm PDA of the same or higher model. The full paperwork and court filling can be found here. The settlement only applies to US citizens.
Thanks to legodude522 for the tip.
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RE: Wow this took a while
> are being paid for this.
IANAL, but if -- as I take it from your post -- it was a real problem affecting many users of these devices, and PalmOne couldn't be bothered to replace/fix those devices under warranty terms, then I hope they have now learned from this and write off the lawyer fees under "education". Or would you prefer that companies get away with shipping defective devices?
Oliver
Visit www.tapland.com for Zodiac news and discussion.
RE: Wow this took a while
RE: Wow this took a while
"Many men stumble across the truth, but most manage to pick themselves up
and continue as if nothing had happened."
- Winston Churchill
complain now... be heard 3 years later!!
RE: Wow this took a while
What about us Canadians? I have an m105 with the battery problem and an m100 with a horrible digitizer...
Who wants to send them in for me?
:)
RE: Wow this took a while
I don't think it would do any good. This was ONLY about the bad capacitor problem with data being lost during a battery change. From what I read NOTHING else was addressed, and you had to prove you lost data.
RE: Wow this took a while
But the digitizer problem is worse, it makes the PDA unuseable..those should be replaced!!!!!!!!!
This is great news
This is exactly how you get selfish companies like PalmOne, who don't normally care about users, to actually start caring about their customers. (unfortunately)
Next thing you know, they will provide free batteries to everyone who will sue that Palm didn't disclose that Li-ion batteries last only 2-3 years before they die out. Maybe lifedrives battery is replaceable afterall ----- through lawsuits.
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"It has become appallingly obvious that our technology has exceded our humanity" - ALBERT EINSTEIN
RE: This is great news
RE: This is great news
For Pete's sake, knock it off! PIC (and other PalmOS related sites now defunct) used to be a place for true information exchange, not a troll paradise.
Ryan, why are you putting up with these trolls?
RE: This is great news
Are you talking about all of the MSFT Bashers?
RE: This is great news
I am so tired of reading tirades from "The Voice of Doubt", "mikecane" and others that have decided to use PIC as a troll palace.
For Pete's sake, knock it off! PIC (and other PalmOS related sites now defunct) used to be a place for true information exchange, not a troll paradise.
And what have you provided to PIC in the form of true information exchange? If you're merely "complaining about complainers" then you yourself are no better than they are. You are just as free as any other member of this site to provide "true information exchange" as anyone else. So now we're all waiting for what you have to provide.
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"What counts is not necessarily the size of the dog in the fight � it�s the size of the fight in the dog" - Dwight D. Eisenhower
RE: This is great news
RE: This is great news
Pessimism everywhere?
IMHO it does take a certain blind optimism to be supportive of Palm currently. Its like the Iraqi's before the Gulf War 2. Everybody knew they would get their a**es kicked, but they still blustered, and people still shouted defiance in the street. Many people said the consequences of invasion would be bad, but people knew it was not going to stop the fall of the government.
In the same way Palm is besieged, and despite the fact that it hasn't fallen yet everybody knows its extremely weakened, and once the attack starts in earnest they wont last long. People also know the aftermath would be bad, due to less competition, but thats not going to stop MS from going after Palm. In the same way the Iraqi government were in the end the authors of their won downfall, we know Palm made too many mistakes to blame MS for their demise, despite them being the agents of it.
At this stage things seems inevitable. Like Apple moving to Intel processors, and Palm buying back its name, really amazing unimaginable things can easily happen. Sorry for the political analogy, but I hope we can agree on the facts in broad. The people who loudly proclaim that there is no problem, and that things are perfect would be like the Iraqi information minister.
Surur
RE: This is great news
YAWN
Anyway, I guess when the new CEO takes the axe to HP's iPAQ division and M$ looses it biggest licensee, then the 'siege' of Palm will really start in earnest.
RE: This is great news
Nostalgia is a powerful thing, but I don't envision handheld development in the broadest sense slowing down that much regardless of what happens to Palm. As much as many of us hate MS, I don't think it's fair to say PC development slowed that much in the 90's, when Windows was the only 'real' player.
RE: This is great news
svrontis:
I believe Palm is besieged. What would you call being surrounded by tens of OEM's gunning for your customers, who have better devices at lower prices.
These recent IDC numbers show either that a) Palm is executing very well in moving their customers from handhelds to smartphones or b) their handheld market has really crashed. They are shipping 23% less handheld devices than one year ago, while the top 4 WM OEM's shipped 19% more.There is a number of WM devices shipping soon to compete with the Treo, with blackberry like push e-mail, but also push tasks and push appointments and pushed files etc. It will be like blackberry on steroids, and so far Palm hasn't shown that they have an answer to this challenge.
So yes, Palm is treading water currently while their competitors are growing strongly. I think they are under siege, and I would like to hear a reasons response from you to explain why you think they are not.
Surur
RE: This is great news
For Pete's sake, knock it off! PIC (and other PalmOS related sites now defunct) used to be a place for true information exchange, not a troll paradise.
Amen, Sister! Microsoft has done more to advance computing than any other company and instead of blind adulation and praise, all we hear is constructive criticism. At least they listen to that criticism and try to improve their products, though.
Put the hate on the haters, Renée. You GO, Girl!
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Sony CLIE UX100: 128 MB real RAM, OLED screen. All the PDA anyone really ever wanted.
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The Palm Economy = Communism™
The Great Palm Swindle: http://www.palminfocenter.com/comment_view.asp?ID=7864#108038
RE: This is great news
Mike Cane *is* my real name, you dope. Hmmmm, let's see who this moron is:
PalmInfocenter Profile
ReneeRoberts
Basic Info:
User Name: ReneeRoberts
Real Name: Renee Roberts
Member Since: 1/14/2003
Posts: 1 (0 posts per day)
Main PDA: Treo 270
** 0 posts per day **
Yep, I'd say the ones I've just read were that too: ZERO.
Next imbecile get in line!
RE: This is great news
And I *have* provided numerous posts that usually appear in the form of NEWS that you like to rant about, no matter what the news is. I have made numerous posts. And so what if your nick is your real name? So is mine.
RE: This is great news
Fight your our damn battles, sissy.
>>>And I *have* provided numerous posts that usually appear in the form of NEWS that you like to rant about, no matter what the news is. I have made numerous posts. And so what if your nick is your real name? So is mine.
And apparently not good enough for you to have used it before this little tearfest. Does ANYONE here recognize your name? N and O.
>>>Oh, yeah, thanks for reminding me to update my profile.
Oh shut and stand still. Your head keeps moving out my crosshairs. Can you get a bigger head, maybe?
RE: This is great news
How quickly we forget history.
Think back nearly a decade ago... remember a company called Netscape? Remember how often Microsquash released new and improved versions of Internet Explorer to compete against Navigator?
Then IE 6.0 came out... at that point Navigator was no longer competitive enough.. and the result has been?
How many years have we had IE 6.0 now? Compare that to the lifetime of IE 5, IE 4, IE 3 .... Ha! development didn't slow... my a$$
Now Microsoft announces IE 7.0
Clearly that's a sign that lack of competition is not a reason for Microsoft to rest on it's laurels, hu?
It was a nice thought. Completely wrong, but nice nonetheless.
Alessandro
P.S. Even *W*I*T*H* Palm's competition, Microsoft has failed to design an operating system that outdoes PalmOS in the areas that PalmOS does best. No doubt PocketPC has far surpassed PalmOS in many cool gee-whiz areas, and also in some more practical ones. But the darn things, as impressive as they may be still can't be trusted to replace a PalmOS as PDA, for crying out loud!
RE: This is great news
Thats rather non-specific opinion. What exactly do you find deficient (and if alarms, well.... you win :) )
Surur
Point proven.
Ryan, I've stuck with this place for quite a while - I realize the extra income the trollfest produces (in terms of increased banner revenue) is tempting, but the Signal/Noise ratio has gotten entirely too high - and, consequently, my readership of the site has declined in turn - I'm sure that you've completely lost other readers in the same fashion.
Isen't it time to bite the bullet and move to a real discussion board system, one that allows ranking and killfiling? Slashcode is one example, but I'm sure a little research will turn up several.
1000->Personal->IRUpgrade->TRGPro->HE330->Treo 180->270
RE: This is great news
RE: This is great news
Maybe we'd all be more positive if Palm gave us something to be positive about?
Don't pee on my leg and tell me it's raining.
RE: This is great news
And as for the whiiiiners here, where are YOUR brilliant posts to dazzle all of us with your wisdom, insight, and knowledge of Palm, PalmSource, the OS or its apps? Oh, thats right: there are NONE!
Next!
RE: This is great news
What you SAY you believe is irrelevant.
You refer to tens of OEMs, but apart from HP and Dell there is not one of them who offers a broad range of handheld units or who otherwise looks like a real competitor. There are a number of specialist players, of course, (just as there are on the Palm side eg Garmin & Tapwave). Further, we have seen OEMs come and go from this market for a number of years now. They enter the market with a blaze of publicity and then then disappear into the sunset a year or two later having lost a lot of money in the meantime). I invite you to compare today's list of M$ flunkies with say a list of 3 years ago. How many of them have made a real impact?
HP's market share is being eroded by Dell. That's largely because of Dell's pricing policy. But it's also due to Dell's habit of giving PDAs (as 'gifts') to IT managers when trying to sell other equipment to them. (I have seen this at first hand.) So HP is facing problems in terms of pricing pressure and fall in market share generally. This is problem for the bottom line. To maintain their market share, HP need to commit to upgrading their range regularly. This is a problem for the bottom line.
Sure HP are a big company who can absord the losses, but they have a lot of other commitments too. They also have a new CEO, who has a reputation as a 'cost-cutter' from his NCR days.
Worse still, HP are being hounded by Wall Street analysts about poor performance, insufficient profits, etc - they are all advocating a reduction in the number of HP's divisions, so as to focus the company on more profitable business lines. If it was up to the analysts, HP would dump just about every division apart from the printers/supplies business.
I don't know HP's new CEO, but I do know one of the NCR management team. Based on what I have been told, his reputation as a cost-cutter is well deserved. His modus operandi is sell fixed assets (land, buildings, etc), cut back on R&D (especially in 'non-core' businesses) and freeze new hiring and salary rises. Surplus funds will be used mostly to buy-back shares or repay debt, rather than being deployed in the business. If HP's board will will let him, he will try to sell or downsize the less profitable parts of the HP business.
Where does this leave HP's handheld division? Well, they have falling market share and pricing pressure, a relatively big R&D budget and a new CEO who is looking for a 'quick fix' to the financial side of the business. Because the handheld business is such a small part of HP, they might escape with just a reduction in their cost overheads, while the CEO focuses on culling the bigger divisions. Alternatively, the new CEO might decide to slash the development budget for the iPAQ division and shift the engineers into other parts of the HP empire.
What does this all mean? Try putting 2 and 2 together.
Your assertion that the M$ lackeys offer better devices at better prices is amusing.
You are making the common mistake of confusing specifications with capabilities. For instance, the Axim X50v comes with a fast processor, which looks better on paper than anything Palm offers. Fine, but Axim needs an enormous processor just to run a complex operating system and the VGA screen at acceptable level. (This, of course, causes problems in terms of battery life.) I advise you to forget about the specifications you see in the advertising literature and look to how the devices perform under real conditions.
As to better prices, I invite you to do a comparison - you will see that the OEMs you refer to typically offer their units at about $150-$200 more than the roughly equivalent palmpilots.
As for your sad devotion to the M$ cause - well, all I can say is: None are so blind as those who are paid not to see.
RE: This is great news
svrontis: So basically you are saying HP may exit the PDA market, and this will leave more breathing space for Palm? You are making the mistake of thinking HP is what PPC's are all about. They are less than a 1/3 of the device market, and there are many other OEM's who will step up to the plate. Also, with WM5, the role of PDA's in managing workers will just increase. I doubt HP will want to cede this market to an improved blackberry.
Either way, regarding OEM's, there is HP, Dell, Asus, Toshiba is still around, Mitac, Fujitsu Siemens and thats not counting the phone edition devices distributes by vodaphone, Orange and t-mobile.
Lastly, speculation is fine, but the trend is clear. Palm's non-phone devices are being phased out.
Surur
reminds me of another palm I had...
Needless to say - as soon as the TRGPro came out I was on it (the Visor seemed pointless as it used a proprietary slot). Strange how Palm continued to make devices without internal backup schemes for all those years after. I guess now they're paying just a little back for it.
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Wow this took a while
That was three years ago. It was a pain making sure I didn't have any new data before I changed the batteries. Not sure if it warranted a class action lawsuit, but it sure was annoying. God knows how much those damn ambulance chasers are being paid for this.
-Bosco
NX80v + Wifi + BT + T637