Palm Updates on Treo 700p MR Issues

Posted By: Kris Keilhack Monday, June 18, 2007 8:30:43 AM

Palm’s Paul Loeffler has posted an update to his previous June 5th blog post to the Palm corporate blog. This time around, Mr. Loeffler simply reports that the reasons behind the update installation issues plaguing a number of 700p owners are still unresolved. These problems lead to the abrupt removal of the 700p’s ROM update AKA Maintenance Release from Palm’s support site on June 5th, just three days after its release. With the rumored launch date of the Verizon Treo 755p nearing, the blog update also mentions that there is no release date in sight for the Verizon version of the 700p update.

Blog excerpt:

“We continue to investigate the Sprint Treo 700p MR installation issue reported by some customers and have been collecting phones from customers for analysis, as well as rerunning our suite of update tests on another large sample of phones to try to reproduce the issue. We would like to provide an exact date for when the MR will be reposted, but we aren't able to at this time.”

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Could it actually be that PALM has NO in-house expertise?

SeldomVisitor @ 6/18/2007 3:48:21 PM # Q
It's more than somewhat disconcerting that problems with an INSTALLER can't be thoroughly debugged already by PALM. Even as a PALM-pessimist I had swallowed the story that PALM had programmer wizards running around by the scores internal to their building here in the States.

Wrong?

A single contractor gone missing?

RE: Could it actually be that PALM has NO in-house expertise?
hkklife @ 6/18/2007 3:55:12 PM # Q
It's not "programmer", it's "CodeMonkey"!!

Perhaps Palm had a BIT of in-house expertise but after the most recent round of layoffs they will have NONE? They need to hire Dmitry Grinberg VERY expeditiously!



Pilot 1000-->Pilot 5000-->PalmPilot Pro-->IIIe-->Vx-->m505-->T|T-->T|T2-->T|C-->T|T3-->T|T5-->TX-->Treo 700P

RE: Could it actually be that PALM has NO in-house expertise?
SeldomVisitor @ 6/18/2007 3:59:13 PM # Q
Nah, he's a hardware guy - HTC needs to hire him!

RE: Could it actually be that PALM has NO in-house expertise?
twrock @ 6/18/2007 6:21:33 PM # Q
http://www.palmpowerups.com/


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RE: Could it actually be that PALM has NO in-house expertise?
SeldomVisitor @ 6/18/2007 7:47:31 PM # Q
Oh...I guess I was thinking of "Dimitri".

Okay, HTC doesn't need him!


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Maybe they lost their source codes?

asiayeah @ 6/19/2007 1:03:14 PM # Q
I am wondering if Palm has actually lost the source codes to the MR. That's the only reason I could think of.

Why don't they insist everyone to hard-reset the phone and then patch the ROM and then re-install all applications and data? Is this the current approach? This should be a bullet-proof one.

--
With great power comes great responsiblity.

RE: Maybe they lost their source codes?
SeldomVisitor @ 6/19/2007 3:36:16 PM # Q
They could have lost the source code.

Or they could have the rough equivalent of that - uncommented spaghetti code written either by an off-shored/outsourced individual, a layed-off individual, or a terminated contractor.

Or maybe any of the above working on that same flavor of code originally written by, say, PalmSource.


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