Apple Breaks webOS iTunes Sync, Again

iTunes Icon There's only one word for it - well more of a sound, really - and that sound is: sigh. Apple's latest update for iTunes, version 9.0.2, has once again deliberately broken compatibility with the Palm Pre.

So far there's no details on which aspect of the USB ID chain that Apple is checking this time, but they must be running out of options. The real question is: once Palm is spoofing every aspect of the iPod's ID, will Apple take the extra step of issuing iPod/iPhone firmware updates to keep Palm locked out? The battle is about to get interesting again - and your correspondent is willing to bet that'll happen when webOS 1.3 is pushed out. Say, November 15?

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oh well!

jca666us @ 10/29/2009 3:43:38 PM # M Q
About time for Palm to work on a solution which doesn't rely on Apples hard work. :)
RE: oh well!
DarthRepublican @ 10/29/2009 6:09:09 PM # Q
jca666us wrote:
About time for Palm to work on a solution which doesn't rely on Apples hard work. :)

Well, they already have drag and drop, the Amazon MP3 store, and numerous other media apps like WinAmp and DoubleTwist which will sync with just about any MP3 player. But trolling aside, it probably makes sense for Palm to move on to more productive tasks like optimizing webOS for speed and beefing up the PIM apps. They made their point when they put iTunes compatibility into the Pre in the first place. The future is open and the past is proprietary.
Palm Apologist
Shouting down the PIC Faithful Since 2009
Screw convergence
Palm III->Visor Deluxe->Visor Platinum->Visor Prism->Tungsten E->Palm LifeDrive->Palm TX->Palm Pre
Visor Pro+VisorPhone->Treo 180g->Treo 270->Treo 600->Treo 680->T-Mobile G1->Palm Pre
http://mind-grapes.blogspot.com/

RE: oh well!
jca666us @ 10/29/2009 7:16:16 PM # M Q
obviously even with all of these other options, some clown at palm keeps pushing for this half-assed iTunes media sync.

Time to give it up.

RE: oh well!
bhartman34 @ 10/29/2009 7:33:35 PM # Q
jca666us wrote:

Time to give it up.

Why in God's name would they do that?

As long as it doesn't take a significant amount of development time (and apparently, it doesn't), then there's no reason for them to stop. They're going to continue to do anything (legal) that they think will help them sell Pres, and allowing users the option of syncing with iTunes fits into that.

The only thing that would change that is if Apple found something to change that's not in the USB data. That's a possibility, because the last time I checked, all of the ID data represented itself as either Apple or iPod when the Pre's in Media Sync mode:

Bus 001 Device 008: ID 05ac:1209 Apple, Inc. iPod Video
Device Descriptor:
bLength 18
bDescriptorType 1
bcdUSB 2.00
bDeviceClass 0 (Defined at Interface level)
bDeviceSubClass 0
bDeviceProtocol 0
bMaxPacketSize0 64
idVendor 0x05ac Apple, Inc.
idProduct 0x1209 iPod Video
bcdDevice 2.16
iManufacturer 1 Apple Inc.
iProduct 2 iPod
iSerial 3 000A274ab9ad039b

It might be that iTunes is checking the interface, which for the Pre, lists novacom:

iInterface 20 novacom linux

Or, it could be something else altogether, unrelated to the USB metadata, which I think would be a step in the right direction for Apple.

RE: oh well!
jca666us @ 10/29/2009 8:07:06 PM # Q
Why in God's name would they do that?

I don't know - perhaps the fact that Palm is still chasing after itunes compatibility after all of this time - and this is making Palm look bad?

RE: oh well!
bhartman34 @ 10/29/2009 8:23:46 PM # Q
jca666us wrote:
Why in God's name would they do that?

I don't know - perhaps the fact that Palm is still chasing after itunes compatibility after all of this time - and this is making Palm look bad?

"...all of this time"? What, since June?

Considering how mind-numbingly easily Palm has been able to fix the compatibility issue, I wouldn't expect them to stop any time soon. The only hope that Apple has of stopping Palm from doing it is to change their method. If they'd stop using the USB metadata to do their dirty work, Palm wouldn't be able to fix it so easily. If it's really that critical to Apple, that's the way to go. Otherwise, Palm isn't going to be their only problem. Look for Android to do the same thing, along with any other platform that cares to. Apple's not going to be able to put this toothpaste back into the tube.

RE: oh well!
jca666us @ 10/29/2009 9:21:29 PM # Q
Since June it's given Palm less than stellar press.


RE: oh well!
bhartman34 @ 10/29/2009 10:42:40 PM # Q
jca666us wrote:
Since June it's given Palm less than stellar press.

What press have you been reading? Most of what I've read has either been supportive or indifferent. Sure, there are some iPod/iPhone related sites that deplore it, but for the most part, it's a non-issue for the press.

That's not to say that some controversy hasn't been stirred, of course. The tech press likes to point out how Palm did this, and make mention of it when one side or the other makes the latest move. But it's far from clear that it's given Palm "less than stellar press".

And it's worth noting that some of the pieces that were written against Palm (e.g., by Adrian Kingsley-Hughes) didn't even bother to understand the issue before they wrote about it.

RE: oh well!
nastebu @ 10/30/2009 2:29:15 AM # Q
For me the sum up is I don't think that this iTunes dust up has helped Palm sell Pres. If the objective was to sell to customers with the promise of syncing with iTunes, it's not working. Most users are going to hear, "it syncs with iTunes... sometimes," which isn't going to sell a lot of phones.

Tim seems convinced that Palm is going to win this. If that's true, maybe it is worth it to Palm to get the battle over with now. But it seems like a very poor business model to be relying on a kludgy hack that Apple is going to break at every opportunity for a selling point on your phone.

RE: oh well!
jms001 @ 10/30/2009 5:12:53 AM # Q
I hadn't gotten the impression that anyone was convinced anyone was going to win this. I'd just gotten the impression that Tim and everyone thought it was interesting to watch them try to one-up each other.

Speaking personally, I probably wouldn't choose to use iTunes anyway. Last time I looked at that software, it was very poorly written.

RE: oh well!
LiveFaith @ 10/30/2009 6:15:07 AM # Q
** Well, they already have drag and drop, the Amazon MP3 store, and numerous other media apps like WinAmp and DoubleTwist which will sync with just about any MP3 player. But trolling aside, it probably makes sense for Palm to move on to more productive tasks like optimizing webOS for speed and beefing up the PIM apps. They made their point when they put iTunes compatibility into the Pre in the first place. The future is open and the past is proprietary. **

Darth, that's about as well said as I have read. Keep it up Palm, the walls will continue to fall in the future. Including your own ... :-o
Pat Horne

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Doesn't Apple make money when they sell music?

mwrob @ 10/29/2009 3:53:21 PM # Q
If so, why do they want to limit their number of potential customers.
Mike
RE: Doesn't Apple make money when they sell music?
jca666us @ 10/29/2009 3:56:44 PM # M Q
They make their money off of the hardware...
RE: Doesn't Apple make money when they sell music?
canuck67 @ 11/3/2009 3:03:30 PM # Q
Don't think for a minute that Apple is not making money of selling music and movies because they are.
RE: Doesn't Apple make money when they sell music?
Gekko @ 11/3/2009 3:05:23 PM # Q

in America, it's not a sin to make money.
Reply to this comment

It's long past time for Palm to give up

diamondsw @ 10/29/2009 3:58:24 PM # Q
And yet this article still seems to make Palm out to be the good guys. Deal with it - they are wrong, and are just making it worse with time.

I had such high hopes for the Pre, as I've always liked Palm, and Rubenstein did a great job at Apple and now revitalizing Palm. It's a damn shame they are tarnishing themselves, the Pre, and upsetting their customers over something so incredibly stupid and childish.

RE: It's long past time for Palm to give up
Tim Carroll @ 10/29/2009 4:55:16 PM # Q
Palm are the "good guys", unless you somehow insanely consider one company deliberately breaking interoperability at the expense of their own customers to be "good".

I suppose you'd advocate Microsoft locking Apple out of Windows, so Apple can't bootstrap on their hard work. Or Google disallowing third-party contacts sync.

Must this argument be had again?

RE: It's long past time for Palm to give up
jca666us @ 10/29/2009 5:07:06 PM # M Q
The only reason for this argument to be had is because you still don't understand the issues at play.
RE: It's long past time for Palm to give up
andy pandy @ 10/29/2009 5:13:28 PM # Q
My guess is that this whole thing is being driven by the reactionary behaviour of one-petulant child, and not much more.
RE: It's long past time for Palm to give up
CFreymarc @ 10/29/2009 5:24:58 PM # Q
Forget the compatibility, the public relations of Palm being a hackeresque culture back ended iTunes just bad.

DoubleTwist it out, it works well and it has a plug in for the Pre. Walk away from Cupertino and run with this guys!

It is not at the level of an elementary school fight. But them elementary school kids know when to stop fighting.

RE: It's long past time for Palm to give up
jnuneznj @ 10/31/2009 8:47:26 PM # Q
Tim the only reason we would need to have this argument again is that you seem so dense that you don't understand. MS Windows is a platform which Microsoft wrote and published APIs with the sole purpose of other writing applications for it. Google allows you to use their APIs to add syncs. Microsoft hasn't given anyone access to the Zune APIs. Is it illegal? No. Is it wrong? No.

Funny that you bitch about openness but I am sure you use closed software. (Windows? OS X? WebOS? Linux with Flash? Or maybe NVidia drivers? How about ATI drivers?) Educate yourself a bit.

Reply to this comment

does it really matter?

Gekko @ 10/29/2009 5:29:24 PM # Q

iPhones Sold = ~30,000,000

Pres Sold = ~300,000

Number of iPhone Customers who will switch to Pre because of iTunes = 0


RE: does it really matter?
DarthRepublican @ 10/29/2009 6:21:51 PM # Q
Gekko wrote:

iPhones Sold = ~30,000,000

Pres Sold = ~300,000

Number of iPhone Customers who will switch to Pre because of iTunes = 0

Speaking as an iPod owner who happened to appreciate the Pre's compatibility with iTunes, I say bull****. The point is that I'm just as much an Apple customer as any iPhone user. I own two Mac Minis and two iPods. But I have never owned an iPhone and Apple's behavior makes me at just a little bit less likely to ever own one. So Apple's behavior does have consequences for me. True, I'm just an ordinary guy who probably looks more like John Hodgeman than Justin Long but then a guy who decided to stop buying GM cars back in 1980 was just one guy back then too and now he's one more reason why GM went bankrupt.

I bought my Mac Minis because they are small, easy to manage, and integrate easily into my existing network and talk to my Windows file server and laptops. Now I see Apple for the first time since I started using their products deliberately making their products harder for me to use. If Apple is as big a pain in the ass as Windows, what good is it?
Palm Apologist
Shouting down the PIC Faithful Since 2009
Screw convergence
Palm III->Visor Deluxe->Visor Platinum->Visor Prism->Tungsten E->Palm LifeDrive->Palm TX->Palm Pre
Visor Pro+VisorPhone->Treo 180g->Treo 270->Treo 600->Treo 680->T-Mobile G1->Palm Pre
http://mind-grapes.blogspot.com/

RE: does it really matter?
abosco @ 10/29/2009 6:43:12 PM # M Q
GM's failure has less to do with sales and more to do with expenses. It's a misconception that people stopped buying their cars.
RE: does it really matter?
bhartman34 @ 10/29/2009 7:52:08 PM # Q
abosco wrote:
GM's failure has less to do with sales and more to do with expenses. It's a misconception that people stopped buying their cars.

I'm not sure you can compartmentalize like that. Keeping sales in line with expenses is part of the challenge

As to the main point of the thread:

Palm understands that people don't switch to the Pre because of iTunes syncing. But they understand (as Apple does) that the inability to sync with iTunes may dissuade some iTunes users from switching to the Pre. They're going after the market of people with iPods, rather than iPhones. There's a certain set of people who think to themselves, "I like the things Pre does, but the iPhone can sync with iTunes." It's not a zero sum game, where Palm has to steal iPhone users. There are still plenty of cell phone users, believe it or not, who don't have iPhones.

RE: does it really matter?
abosco @ 10/29/2009 8:34:50 PM # Q
Legacy costs from pensions and healthcare of workers from 40 years ago led shaved profit margins. When compared to the competition, which doesn't have unionized labor, the costs to produce each vehicle were much higher. More competitive prices meant that GM couldn't recoup its extra expenses even if they sold more vehicles.

While GM's sales have been in decline for a while, it is not the reason why they failed. Legacy union costs are almost 100% of the reason.

-Bosco
m105 -> NX70v -> NX80v -> iPhone -> iPhone 3G

RE: does it really matter?
nastebu @ 10/31/2009 12:48:15 AM # M Q
Legacy union costs were in there, but to say they were 100% is to let management off the hook way to easily.
RE: does it really matter?
abosco @ 10/31/2009 9:38:40 AM # M Q
Well whose fault was it that legacy costs spiraled out of control? Soft management and a powerful government lobby for the union.
RE: does it really matter?
Gekko @ 10/31/2009 9:51:42 AM # Q

"Everyone knew Detroit's reputation for insular, slow-moving cultures. Even by that low standard, I was shocked by the stunningly poor management that we found, particularly at GM, where we encountered, among other things, perhaps the weakest finance operation any of us had ever seen in a major company.

For example, under the previous administration's loan agreements, Treasury was to approve every GM transaction of more than $100 million that was outside of the normal course. From my first day at Treasury, PowerPoint decks would arrive from GM (we quickly concluded that no decision seemed to be made at GM without one) requesting approvals. We were appalled by the absence of sound analysis provided to justify these expenditures.

The cultural deficiencies were equally stunning. At GM's Renaissance Center headquarters, the top brass were sequestered on the uppermost floor, behind locked and guarded glass doors. Executives housed on that floor had elevator cards that allowed them to descend to their private garage without stopping at any of the intervening floors (no mixing with the drones).

In my relatively few interactions with chairman and CEO Rick Wagoner, I found him to be likable, dedicated, and generally knowledgeable. But Rick set a tone of "friendly arrogance" that seemed to permeate the organization."

http://money.cnn.com/2009/10/21/autos/auto_bailout_rattner_excerpt.fortune/?postversion=2009102109

RE: does it really matter?
mikecane @ 11/2/2009 3:35:05 PM # Q
>>>Legacy union costs are almost 100% of the reason.

Oh, so there were never any crap cars? Were you born yesterday? Oh, wait. You were.

Reply to this comment

Sure is fun to watch....

hgoldner @ 10/30/2009 12:24:45 PM # Q
This cat and mouse game between Palm and Apple is certainly entertaining. To a certain extent it is self-inflicted by Palm because they insist on continuing to market the WebOS handsets as iTunes compatible. If they'd just stop doing that, it probably wouldn't make a significant difference in their sales volume.

As far as Apple is concerned, it amazes me that they don't see how much *more* lucrative the iTunes platform could be if they didn't just open it up to other players. They figured out that DRM-free music was the way to go, how much longer will it take them to realize that opening up the software to other players will also enhance their position?

RE: Sure is fun to watch....
jca666us @ 10/30/2009 1:11:05 PM # M Q
amazing - a day after iTunes locks out the pre - palms stock drops nearly 13%

investors are losing confidence in palm - about time.

RE: Sure is fun to watch....
bhartman34 @ 10/30/2009 1:54:48 PM # Q
jca666us wrote:
amazing - a day after iTunes locks out the pre - palms stock drops nearly 13%

investors are losing confidence in palm - about time.

The Pre's stock price probably has little to do with the lock-out. The day before Apple locked the Pre out of iTunes, Palm's stock also dropped. It's been a bad week for tech stocks generally, and Palm's not immune to that.

Obviously, it's been a bad month for Palm. We'll see how November goes with the release of the Pixi and the new OS update.

RE: Trust
e_tellurian @ 10/30/2009 3:47:39 PM # Q
If one party agrees to something then changes their terms without notice does this create a trust issue with the vender?

Did Palm have an agreement with Apple?

Peace,

E-T
e-tellurian

Completing the e-com circle with a people driven we-com solution
WiFi & BT? No strings attached
we_tellurian@canada.com

RE: Sure is fun to watch....
jca666us @ 10/30/2009 5:01:11 PM # Q
Palm had no agreement with Apple - the ex-Apple folks running Palm feel it's their right to use itunes - whether the owners of iTunes (Apple) want them to or not.

>The Pre's stock price probably has little to do with the lock-out.

Still, it's a contributing factor.

As is the excitement over droid - and the impact that will have on Pre sales.

Also, the (expected) lukewarm reception to the Pixi

Lastly Sprint's loss - which underscores how little the Pre did for Sprint.

Investors are beginning to wake up - hence the dramatic drop in Palm's stock price.

Reply to this comment

Putting it Simply

ChiA @ 10/30/2009 4:27:47 PM # Q
Apple buys a two floor building called SoundJam. Apple renovates it, uses it for organising music and renames the place iTunes.
Apple adds iPod to its family and renovates the place so iPod's at home organising its music.

Apple later turns the ground floor into a store for selling music whilst iPod uses the first floor to organise its music collection. Apple is compelled to put locks on the doors and padlocks on the music which only his iPod family can unlock, his record company suppliers don't want people stealing the music and giving it away.

Apple doesn't like the padlocks on the music, it persuades the suppliers to get rid of the padlocks so that anyone can come and buy music from his store, but his iPod family still use upstairs for organising their own music. There's a lock on the 1st floor, he'd like some private space for his family so they can arrange their music collection in peace.

Apple builds an extension to his store and provides an inventory of whatever music any of his customers purchase and even music purchased elsewhere. He allows his customers to use the extension to arrange their music however way they fancy at any time of day.

But there's this one customer, the Palm Pre, which insists on breaking into the first floor whenever it pleases. The Pre even tries to pass itself off as one of the iPod family, yet doesn't do anything or contribute anything to the maintenance of the iTunes building.

RE: Putting it Simply
Gekko @ 10/30/2009 7:11:26 PM # Q

"Ray Rhodes gained notoriety for his no-nonsense approach and unusual ways of motivating his players. One such tactic was an analogy that compared losing a home game to burglars breaking into a man's house and raping his wife."


RE: Putting it Simply
Tim Carroll @ 10/30/2009 9:23:26 PM # Q
Software is not a physical building. Copying files from one computer to another is not a maintenance or security problem. Analogy FAIL.
RE: Putting it Simply
Gekko @ 10/31/2009 3:31:10 AM # Q

the bottom line is that Apple built the software and they have the right to decide how it's used. if they don't want Palm products to access it, that's their right. end of story.
RE: Putting it Simply
ChiA @ 10/31/2009 5:01:38 AM # Q
Software is not a physical building. Copying files from one computer to another is not a maintenance or security problem.
.

By that reasoning:
Your money in your bank account is not a physical building, merely a file kept electronically on a computer. Electronic transfer of your money from your account to another account is not a maintenance or security problem.

Carrying on with the analogy, Palm keeps breaking into the bank manager's office to manage its iTunes savings account, even though all facilities are available via internet banking.

Mercifully the computer security realise that copying files from one computer to another can be a problem, especially when they're spyware, viruses and trojans.
Furthermore security alone may be motivation enough for Apple to break the syncing. Just imagine the headlines: iPods/iTunes Spreads Viruses!

Analogy FAIL

My analogy is there to illustrate ownership and responsibility.
Comprehension and Conceptualisation FAIL!

Statistics are like bikinis. What they reveal is suggestive, but what they conceal is vital. Aaron Levenstein

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